A Simplified Approach to Planning Lumension Software Upgrades
Lumension is introducing a simplified product support lifecycle to allow their customers to better plan their Lumension software upgrades.
All Lumension Software Products:
Lumension product versions will now be supported for a determined time period following their release date:
• General Support is available for the first 24 months after the GA release date for a given version of a Lumension product
• Extended Support is available from months 25 through 36 after the GA release date
• Self-support begins immediately after the Extended Support phase ends, or 36 months after the GA release date
• When a new Service Pack is released, the previous Service Pack is supported (at the same level as the associated product version) for 12 months thereafter or until support for the product version ends, whichever comes first
